Refund policy

All sales are final. Due to the personal-care nature of our products, we do not accept returns or exchanges. Kolibry Nectar Artisan is not responsible for damage, loss, or delays caused by the shipping carrier. If an order arrives damaged, please contact us through our Contact page within 3 days of delivery, keep all original packaging, and provide the order number and clear photos so we can assist with a carrier claim. Any replacement or refund for shipping damage is subject to claim approval and applicable law. We do not offer refunds for scent preferences, personal preferences, skin reactions, or products that have been opened or used.